Privacy Policy

1. Information We Collect

We may collect and process the following information:

• pet photos and images you upload
• your name, email address, and contact details
• shipping address for physical orders
• order details such as selected size, style, and background
• payment and transaction information provided through our payment provider
• communications you send to us
• technical and usage data relating to use of our website

2. How We Use Your Information

We use your information to:

• create your custom pet portrait
• process and fulfil your order
• provide customer support
• send order confirmations and service communications
• improve our website, services, and customer experience
• comply with legal and regulatory obligations

3. Uploaded Images

Images you upload are used to generate your portrait, provide previews, fulfil your order, and assist with customer support. We do not use uploaded images for advertising or promotional purposes without your explicit consent.

4. Payment Processing

Payments are processed securely by Stripe. We do not store your full card details on our servers.

5. Sharing Your Information

We share personal data only where necessary, including with:

• payment providers
• printing and fulfilment partners
• shipping and delivery providers
• service providers that help us operate our website and business
• authorities where required by law

6. Data Retention

We retain personal data only for as long as reasonably necessary for order fulfilment, customer support, legal compliance, dispute handling, and business record-keeping.

7. Your Rights

Subject to applicable law, you may have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your personal data
• object to certain processing
• request restriction of processing
• request transfer of your data where applicable
• withdraw consent where processing is based on consent

8. Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us at hello@pawtraitstudios.shop.

9. Legal Rights

If you are located in the European Economic Area, your personal data is processed in accordance with applicable data protection law, including the GDPR.